Brushing

Before and after each use, gently brush your extensions using a wide-tooth comb or detangling brush. Start by holding the base where the hair is attached. Brushing/comb the ends, then move to the mid-section, and finally work your way up to the top hair tie. This technique helps remove tangles effectively, starting from the bottom prevents fiber breakage that could occur if you brushed from top to bottom.

Washing

It is safe to occasionally wash your hair pieces when they become visibly dirty. We recommend avoiding frequent washing to preserve the quality of your extensions. Only wash them when absolutely necessary to maintain their shine and softness.

Washing Tips

Use a mild shampoo and lukewarm water for washing.

Mix the shampoo into the water then immerse the hair pieces in the water. Avoiding rough rubbing or twisting. Gently 

Rinse thoroughly with cool water to remove all shampoo residue.

Immerse the hair pieces in water mixed with conditioner. Allow it to sit in the water for a minute. Then Rinse thoroughly with cool water to remove all the conditioner.

Pat dry with a clean towel, avoiding vigorous rubbing to prevent damage and lay flat to dry naturally. Do not use the Reusable Mermaid Ponytail till the hair is completely dry.

Storage

When not in use, store your Mermaid Hair Extension Ponytail in the storage bag they arrived in. This prevents tangling and helps retain their original texture and appearance. If you wish to take extra care plait the hair prior to putting them in the bag to keep them safe and secure.

Prevention of tangling

We recommend to use the hair plaited bubbled or styled to avoid extreme knotting with the child’s natural movements.

At Mermaid Hair Extensions Australia we are committed to offering top quality - that’s why we only use the highest grade of synthetic vegan hair. You deserve the best, and we’re here to deliver it!

For little ones with super fine hair, especially those under 5 years old, we recommend going with the pigtail set which give you 2x 50g pieces. It’s the perfect amount, so it won’t feel too heavy!

For kids and adults with thicker, textured, or straight hair over the age of 5, 100g is the way to go! It adds that fabulous volume and style without any fuss.

Due to Australian health & hygiene regulations we do not accept returns or exchange of goods purchased from Mermaid Hair Extensions Australia.

If you have a problem with your order please get in touch with us via email - hello@mermaidhairextensionsaustralia.com.au

Yes, we ship worldwide.
Due to current tariff restrictions, all orders shipping to the United States must remain under AUD $150. If your order exceeds this amount, we’ll contact you to discuss options. If we’re unable to reach you, we will issue a full refund for your order.