Shipping
All products are posted from Sydney, NSW, Australia via Australia Post
Australia
Standard - $5 (3-7 business days)
Standard - FREE over $99 (3-7 business days)
Express - $14.99 (1-3 business days)
New Zealand
Standard - $5 (3-7 business days)
Worldwide
Standard shipping $25 (6 to 27 business days)
USA Shipping update
Due to current tariff restrictions, all orders shipping to the United States must remain under AUD $150. If your order exceeds this amount, we’ll contact you to discuss options. If we’re unable to reach you, we will issue a full refund for your order.
Please Note:
All orders will be posted during business hours Mon-Fri 9am-5pm Aest.
All orders are dispatched within 48 hours.
We do NOT take any responsibility for lost or stolen packages.
Tracking details will be provided once the order has been sent.
Pick up
Pick-up is available from Mermaid HQ in Sylvania Waters, Sydney, NSW 2224.
Orders are typically ready within 4 hours.
Once your order is prepared, you’ll receive an email with our address and business contact number to arrange a convenient collection time.